At the start of every course we carry out a needs analysis to identify how best we can help our clients. This is normally in the form of discussions with the course planner and an online test on the London School website, designed according to the European Framework of Languages. This way, we are able to give each group the customised training they require and at the same time make sure nobody is under- or over-challenged in the course. We then start working on a roadmap – where are we now and where do we want to be?